Refund policy

Refund & Return Policy

Last Updated: September 2, 2026

At Shine & Style, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be able to return it in accordance with the terms below and applicable consumer laws.

1. Right of Withdrawal

If you are a consumer located in the European Union, you generally have the right to withdraw from your purchase within 14 days without giving a reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receive the goods.

To exercise your right of withdrawal, contact us using the contact details below before the withdrawal period expires.

Email: [YOUR CUSTOMER SERVICE EMAIL]

2. Return Conditions

Returned products should, where reasonably possible, be:

Unused and in their original condition
Returned with original packaging and accessories
Free from damage caused by improper use
Accompanied by the order number or other proof of purchase

You may inspect products as you would reasonably be permitted to do in a physical store. Your statutory rights are not affected if a product has been handled beyond what is necessary to establish its nature, characteristics, and functioning.

3. Refunds

Once your return has been received and reviewed, we will process the applicable refund.

Refunds will generally be made using the same payment method used for the original transaction, unless otherwise agreed.

Where applicable under EU consumer law, we will refund the standard delivery cost paid for the original shipment. Additional delivery costs resulting from choosing a more expensive delivery option are not required to be refunded.

4. Return Shipping Costs

Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning goods when exercising the right of withdrawal.

If the product is defective, damaged on arrival, incorrect, or otherwise does not conform to the sales contract, please contact us before returning it so we can provide appropriate assistance.

5. Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with:

Your order number
A description of the issue
Clear photographs or other relevant evidence

We will assess the issue and provide an appropriate solution in accordance with applicable consumer protection laws.

6. Exceptions

Certain products may be excluded from the right of withdrawal where an applicable legal exception applies, such as products made to the customer's specifications or clearly personalized goods.